Cancellation & refunds
Last updated: 3 October 2026
In short: you can cancel renewal at any time, you keep access until the end of what you paid for, and payments are not refunded — except when something went wrong on our side or with the payment itself.
Cancelling an auto-renew plan
- Go to Profile → Plans & billing and cancel. This stops future charges; it does not end your access.
- You keep full access until the end of the period you have already paid for, and then the plan ends.
- You can turn renewal back on from the same page before the period ends.
Pay-once plans
A pay-once plan has no renewal to cancel. It stays active until its end date and then simply ends, with no further charge.
Refunds
Because a plan gives immediate access to all paid content, payments are non-refundable, including for unused time on a plan you cancel.
We will refund in full, to the original payment method, if:
- you were charged more than once for the same purchase;
- money was taken but your plan could not be activated and we are unable to fix it; or
- you were charged for a renewal after you had cancelled it.
To request one, email conceptclear99@gmail.com within 7 days of the charge, with the Razorpay payment ID (starting pay_) and the email you sign in with. Approved refunds are issued through Razorpay; banks usually credit them within 5–7 working days.
Questions
See Help & support, or write to conceptclear99@gmail.com.