SUPPORT

Help & support

Quick answers to the questions we hear most. If yours isn't here, write to us.

Contact us

Email conceptclear99@gmail.com — include the email you sign in with, and a screenshot if something looks wrong.

Email support

Frequently asked questions

›I forgot my password.

Use Forgot password on the sign-in page. We send a one-time code; enter it and choose a new password. A code expires after 10 minutes and stops working after five wrong attempts, so request a new one if that happens.

›How do I change the exams I am preparing for?

Go to Profile → Your exams. You can pick several; at least one must stay selected, because Learn and Test are built from your selection. Learn shows the subjects of all your exams together; Test shows one exam's papers at a time, chosen from the selector at the top of the page.

›What is free, and what needs a plan?

Every subject has free chapters you can study without paying. A plan unlocks every lesson and test. Locked items show a lock and a link to the plans, so you always know what more is available.

›What is the difference between auto-renew and pay-once plans?

Both give the same access for the same price. An auto-renew plan charges again at the end of each period until you cancel. A pay-once plan simply runs out at the end of the period. You can cancel auto-renew any time from Profile → Plans & billing; you keep access until the end of the period you have already paid for. See Cancellation & refunds.

›Money was deducted but my plan is not active.

Payments are usually confirmed within a few seconds; occasionally the bank takes a few minutes. Refresh Profile → Plans & billing after a short wait.

If it still isn't active, email us with the Razorpay payment ID (it starts with pay_ and is in the confirmation email or SMS) and the email you use to sign in. Every payment is recorded on our side, so we can trace it and activate your plan by hand.

›Where are my invoices?

In Profile → Plans & billing, under your subscription. Open an invoice and use the browser's print option to save it as a PDF. Only completed payments have invoices; a failed attempt does not.

›Can I pause a test?

Yes — mock and section tests can be paused and resumed, and paused time is not counted against you. Open papers appear at the top of the Test page. Live tests are the exception: they run to the scheduled clock, like the real exam.

›How does Refer & earn work?

Share your code from Profile → Refer & earn. When someone who signed up with it buys a plan, you earn a share of what they paid. Rewards are paid to the UPI ID or bank account you add on that page; your friend's contact details are never shown to you.

›How do I delete my account?

Email us from the address you signed up with and ask for your account to be deleted. We will delete your profile, notes and progress and confirm by email. Payment records we are required to keep for tax purposes are retained as described in our Privacy policy.

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